Privacy policy

1. Introduction

Catering King CK Food Delivery Services Inc. ("Catering King," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information obtained through our website, mobile applications, and related services (collectively, the "Platform"). By accessing or using the Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Company Information

Catering King CK Food Delivery Services Inc. 18 King Street East, Suite 1400 Toronto, Ontario M5C 1C4, Canada

Email: order@cateringking.ca

Website: www.cateringking.ca

3. Information We Collect

We may collect the following categories of information.

A. Personal Information

Information that identifies or can reasonably identify an individual, including:

Full name
Email address
Telephone number
Mailing address
Delivery address
Billing address
Account username
Date of birth (where required)
Government-issued identification (for delivery managers or verification purposes)

B. Payment Information

When processing payments, we may collect:

Payment card information
Billing information
Transaction history

Payment information may be processed by third-party payment processors and may not be stored directly by Catering King.

C. Order Information

Food orders
Catering requests
Delivery instructions
Order history
Restaurant preferences
Event details

D. Device and Technical Information

IP address
Browser type
Operating system
Device identifiers
Mobile device information
App usage information
Location information (where permitted)

E. Restaurant Partner Information

For restaurants and caterers:

Business name
Business registration details
Tax information
Banking details
Licensing information
Contact information

F. Delivery Manager Information

For delivery personnel:

Driver's license information
Vehicle information
Insurance information
Background verification information
Banking information for payouts
Delivery performance information

4. How We Collect Information

We collect information through:

Information You Provide

When you:

Create an account
Place an order
Submit inquiries
Register as a restaurant partner
Apply as a delivery manager
Subscribe to newsletters
Participate in promotions

Automated Technologies

Including:

Cookies
Web beacons
Analytics tools
Device identifiers
Log files

Third-Party Sources

Including:

Payment processors
Restaurant partners
Delivery managers
Identity verification providers
Marketing partners
Fraud prevention services

5. How We Use Your Information

We use personal information to:

Process orders and payments
Coordinate deliveries
Provide customer support
Verify user identity
Manage accounts
Communicate order updates
Improve Platform functionality
Detect fraud and abuse
Conduct analytics and research
Comply with legal obligations
Resolve disputes
Enforce our Terms of Service

6. Marketing Communications

We may use your information to send:

Promotions
Discounts
Special offers
New service announcements
Newsletter communications

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our communications.

Transactional communications relating to your account or orders cannot be opted out of.

7. Location Information

With your consent, we may collect location information to:

Facilitate deliveries
Improve route efficiency
Verify service areas
Provide location-based services

You may disable location permissions through your device settings, although some Platform features may not function properly.

8. Sharing of Information

We may share information with:

Restaurant Partners

To fulfill orders and provide requested services.

Delivery Managers

To facilitate pickups and deliveries.

Service Providers

Including:

Payment processors
Cloud hosting providers
Analytics providers
Customer support providers
Communication service providers

Legal Authorities

When required to:

Comply with laws
Respond to court orders
Protect legal rights
Prevent fraud or criminal activity

Business Transfers

In connection with:

Mergers
Acquisitions
Asset sales
Corporate restructuring

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences
Maintain sessions
Improve website functionality
Analyze website traffic
Deliver personalized experiences

Users may control cookies through browser settings.

Disabling cookies may affect Platform functionality.

10. Data Retention

We retain information only as long as necessary for:

Business operations
Legal compliance
Tax requirements
Dispute resolution
Enforcement of agreements

When information is no longer required, it is securely deleted or anonymized.

11. Security Measures

We implement reasonable administrative, technical, and physical safeguards including:

Secure servers
Data encryption
Access controls
Firewall protection
Monitoring systems
Employee confidentiality obligations

Despite these measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Children's Privacy

Our Platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we will take reasonable steps to delete it.

13. International Data Transfers

Information may be processed or stored in jurisdictions outside Canada.

Where information is transferred internationally, we take reasonable measures to ensure appropriate safeguards are maintained.

By using the Platform, you consent to such transfers.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of information
Withdraw consent
Restrict certain processing activities
Request information regarding data practices

Requests may be submitted to:

order@cateringking.ca

We may require identity verification before processing requests.

15. Third-Party Websites

The Platform may contain links to third-party websites or services.

We are not responsible for:

Privacy practices
Content
Security policies

of third-party websites.

Users should review the privacy policies of such third parties.

16. Data Breach Response

In the event of a data breach involving personal information, Catering King will take reasonable steps to:

Investigate the incident
Mitigate risks
Notify affected individuals where legally required
Notify applicable regulatory authorities when required

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on the Platform with a revised effective date.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

Consent - By accessing or using the Catering King Platform, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and storage of your information as described in this Privacy Policy.